ReplyGenius

Open your review inbox and let the drafts write themselves. Start by connecting your channels—Google Business, Yelp, TripAdvisor, Booking sites, App Store, Play, and social pages. Set your voice once: choose tone, add example replies, define phrases to use or avoid, and outline when to offer refunds or follow-ups. Create queues by rating, product, or location, and set reply targets. As new feedback arrives, ReplyGenius generates context-aware drafts that reference what the customer actually mentioned. Approve with one click, tweak with quick edits, or request a fresh take. Schedule sends for business hours, auto-assign to teammates, and use shortcuts to move through dozens of reviews in a single sitting.

Running a hotel or short-stay property? Route reviews from OTAs into a single workspace. Categorize comments by room type, cleanliness, amenities, or staff, then trigger escalations to housekeeping or maintenance when a pattern appears. Build rules for gestures—late checkout, points, or discounts—so agents never guess. The assistant folds booking details and stay dates into replies (without exposing private info) and adds clear next steps. Positive notes can be flagged for marketing; with permission, push them to your site or social feeds. Daily digests highlight urgent issues, and a weekly summary shows which properties, shifts, or amenities drive most feedback so managers can act. more